Privacy Policy

1. Introduction

ForceNexa IT Solutions ("ForceNexa", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, process, store and protect information when you visit our website, submit an enquiry, request a quotation, communicate with us, or use our services.

By using www.forcenexa.com or voluntarily providing information through our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We May Collect

Depending on how you interact with our website, we may collect the following categories of information:

2.1 Information You Provide

• Full name
• Email address
• Phone number
• WhatsApp number
• Company or organization name
• Business requirements and project details
• Service requirements
• Estimated project budget, where provided
• Preferred project timeline
• Any other information you voluntarily submit through our forms or communication channels

2.2 Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, depending on the technologies and services enabled on the website.

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate geographic information
• Date and time of website activity
• Website interaction and usage information

3. How We Collect Information

We may collect information through:

4. How We Use Your Information

We may use the information we collect for legitimate business purposes, including:

• Responding to enquiries and requests.
• Providing quotations and consultations.
• Understanding your business and project requirements.
• Providing requested products or services.
• Communicating with you regarding your enquiry or project.
• Improving our website, services and user experience.
• Managing customer and business relationships.
• Maintaining website security and preventing misuse or fraudulent activity.
• Meeting applicable legal, regulatory or contractual requirements.
• Sending relevant business communication or marketing communication where permitted and appropriate.

5. Enquiries, Leads & Consultation Requests

If you submit a form requesting a quotation, consultation, callback or information about our services, the information you provide may be treated as a business enquiry or lead.

We may use this information to:

• Contact you regarding your enquiry.
• Understand your requirements.
• Prepare a quotation or proposal.
• Recommend suitable services.
• Schedule meetings or consultations.
• Follow up on your request.

6. Cookies & Analytics

Our website may use cookies, similar technologies and analytics tools to improve website functionality, understand visitor behaviour and improve our services.

Cookies may be used for:

• Essential website functionality.
• Security and session management.
• Remembering user preferences.
• Understanding website traffic and performance.
• Improving website content and user experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. When We May Share Information

We do not sell your personal information as a commercial product.

Information may be shared only where reasonably necessary for legitimate business, contractual, technical, security or legal purposes.

This may include:

• Employees and authorized team members.
• Service providers supporting our website, infrastructure or business operations.
• Technology and communication providers.
• Professional advisers where necessary.
• Government authorities or law-enforcement agencies where legally required.
• Business partners where necessary to provide a requested service and subject to appropriate arrangements.

8. Third-Party Services

Our website or services may use or link to third-party platforms and services.

These may include services such as:

• Website analytics providers
• Cloud hosting and infrastructure providers
• Email communication services
• WhatsApp or other communication platforms
• Payment or transaction providers, where applicable
• Social media platforms
• Other third-party APIs and integrations

Third-party services operate according to their own privacy policies and terms. We recommend reviewing the applicable policies when interacting with those services.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including business, contractual, accounting, security and legal requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and operational requirements.

11. Your Privacy Rights

Depending on applicable law and the nature of the processing, you may have rights relating to your personal information.

These may include:

• Requesting information about personal data processed by us.
• Requesting correction of inaccurate information.
• Requesting deletion where legally applicable.
• Withdrawing consent where processing is based on consent.
• Requesting information about the purpose of processing.
• Raising a privacy-related concern or complaint.

Requests will be reviewed and handled in accordance with applicable law and our legitimate business requirements.

12. Children's Privacy

Our website and services are intended primarily for businesses, professionals, organizations and general users capable of entering into applicable agreements.

We do not knowingly request or intentionally collect personal information from children through general website enquiry forms.

13. External Links

Our website may contain links to external websites, social media platforms, technology providers or other third-party websites.

ForceNexa is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing their privacy policies before submitting personal information.

14. Data Processing & International Services

Depending on the technology providers, hosting infrastructure and communication services used by us or our service providers, information may be processed or stored in locations outside your immediate geographical location.

Where applicable, we take reasonable steps to ensure that such processing is subject to appropriate contractual, technical or organizational safeguards and applicable legal requirements.

15. Marketing Communications

If you provide your contact details while requesting information about our services, we may contact you regarding your enquiry, quotation, consultation or related business requirements.

Where applicable, promotional or marketing communications will be sent in accordance with applicable requirements and your available communication preferences.

You may request that we stop sending promotional communications by contacting us.

16. Applicable Privacy Laws

We seek to handle personal information in accordance with applicable privacy and data protection laws relevant to our business and users.

For users and processing activities to which Indian law applies, this may include applicable provisions of the Digital Personal Data Protection Act, 2023 and associated rules, as applicable.

The applicable legal requirements may depend on the nature of the data, processing activity, location of the individual and other relevant circumstances.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology, business practices or applicable legal requirements.

When changes are made, the updated version will be published on this page with a revised effective date.